Dernière mise à jour : 28 octobre 2026
1. Overview
At B-Connect Cargo, we are committed to providing reliable shipping and logistics services while ensuring customer satisfaction. This Refund and Returns Policy explains the conditions under which refunds, shipment claims, and returns may be considered.
2. Shipping Service Refunds
Refunds may be considered when a shipping service is cancelled before processing or dispatch, depending on the stage of the shipment and any costs already incurred. Charges for services already completed, customs processing, handling, or other non-refundable expenses may not be eligible for a refund.
3. Order and Shipment Cancellation
Customers who wish to cancel a shipment must contact B-Connect Cargo as soon as possible. Cancellation requests are subject to shipment status. Once cargo has been collected, dispatched, cleared through customs, or delivered to a carrier, additional charges may apply, and cancellation may no longer be possible.
4. Damaged or Lost Shipments
If your cargo arrives damaged, incomplete, or does not arrive as expected, please contact our customer service team promptly. We may request shipment references, photographs, receipts, packaging details, and other supporting documents to investigate the claim. Any compensation or refund will depend on the investigation, the agreed shipping terms, applicable liability limits, and relevant laws.
5. Returns and Undelivered Packages
If a shipment cannot be delivered because of an incorrect address, recipient unavailability, refusal of delivery, or customs issues, the cargo may be returned to the sender or held pending further instructions. The customer may be responsible for return shipping, storage, customs, or redelivery fees, where applicable.
6. Refund Eligibility
Each refund request will be reviewed individually. Eligibility may depend on the service purchased, the shipment’s status, the reason for the request, and any applicable contractual terms. Refunds will not automatically be granted for delays or circumstances outside our reasonable control.
7. How to Request a Refund
To submit a refund or shipment claim, contact B-Connect Cargo through our official contact channels. Please provide your name, shipment tracking number, proof of payment, a description of the issue, and any supporting documents. Our team will review your request and communicate the next steps.
8. Refund Processing
Once a refund is approved, it will be processed using the original payment method where possible, or another mutually agreed method. Processing times may vary depending on the payment provider, financial institution, and applicable procedures.
9. Exceptions and Limitations
Refunds or compensation may be limited where the issue results from incorrect information provided by the customer, prohibited or improperly declared goods, customs restrictions, inadequate packaging, or other circumstances covered by the agreed shipping terms. Nothing in this policy excludes rights or remedies that cannot legally be excluded.
10. Policy Updates
B-Connect Cargo reserves the right to update this policy when necessary. Any revisions will be published on this page with an updated effective date.
11. Contact Us
For questions about refunds, cancellations, damaged shipments, or returns, please contact our customer service team through the official contact details provided on our website.
B-Connect Cargo
Connecting You to the World.